Frequently Asked Questions
Yes. If you're calling to make an appointment please indicate if you have a preference. You can view all our treating practitioners on our team page.
Yes. Here at My Physio My Health we speak more than 20 languages. Go to our ‘Languages’ page to see the languages spoken by each physiotherapist.
Languages spoken include English, Marathi, Greek, French, Arabic, Vietnamese, Hindi, Punjabi, Mandarin, Malay, Cantonese, Portuguese and Japanese
We ask that you can provide at least 24 hours’ notice when cancelling or rescheduling an appointment. Three hours minimum notice is required for all appointments, A cancellation fee of $20 may be charged for failure to notify us.
No. In Australia Physiotherapists are licensed as first contact health practitioners.
If eligible you can claim up to 5 bulk billed physiotherapy sessions a calendar year through Medicare EPC, an ‘Enhanced Primary Care’ referral or Care Plan’. Speak to your GP to see if you're eligible. We offer No Gap standard 20 minute appointments for EPC at all locations. All our clinics charge a gap based on duration of service.
Yes we offer home visits. Your first home consultation will be a longer session to allow for both assessment and treatment. Subsequent sessions will be scheduled for 30 minutes. The treating physiotherapist can bring any equipment required including a portable treatment bed.
Our initial appointments generally take around 40 minutes. Your initial appointment will include assessment questions about your current problem as well as assessing the movements, muscle function of your joints, muscles and tissues. The initial appointment will include treatment, exercise, advice and a plan of action. Subsequent treatment times last from 20-30 minutes.
A long consultation of 40 minutes may be required for a new problem, complex problem or multiple areas to be treated in one session. Long appointments cannot be booked online so please let reception know when booking if you require this. Longer consultation times are offered for all our NDIS clients.
Loose flexible clothing that you can easily remove is best. Depending on the area being treated, the physiotherapist may require you to change clothes to fully assess any problem area. We have a selection of shirts and gowns should you require them.
If you have relevant X-ray, ultrasound, CT, MRI or nerve scans please bring these and the reports with you to your initial visit.
The pricing of our services varies according to your health fund. Some of our clinics are preferred providers with major health funds. Our friendly receptionists will be more than happy to provide you with the fee for your appointment when you book. We treat all patients including private health members, uninsured, worker’s compensation, NDIS, Medicare EPC, DVA and Motor Vehicle Accidents.
No. Here at My Physio My Health we do not charge a gap for regular appointments. You will need a referral from your doctor before booking your appointment.
Your GAP will depend upon your private health insurance rebates. You can contact your private health fund for further details.
Our supervised exercise groups are tailored classes with specific individualised programs that are tailored to your health and fitness goals. Your program is customised by your physiotherapist or exercise physiologist who has a sound knowledge of your health conditions and physical capacity.
Yes, My Physio My Health is registered NDIS provider at all locations. See our NDIS Physio Adelaide page.
Yes. All physiotherapists are trained in Women’s Health; however, some physiotherapists specialise in this area through further training. If your condition relates to a specific Women’s health issue, such as, prolapse, incontinence, pelvic floor dysfunction etc book with a Women’s Health physiotherapist.
Currently we have Women’s health physiotherapists at all locations.